FAQ

How long do I have to wait to receive my clothes?

It typically takes 1 day of handling time and between 2-5 days to be shipped. For personalized clothes, it can take up to 6 days to be tailored for you. Once your Kanzi item has been shipped, it will take 2-5 days to get to you. We will notify you of the estimated delivery date and provide you with a tracking number for you to keep tabs of where your jewelry is at all times.

Are all your clothes are handwoven?

No, our handwoven collection are categorized in the handwoven section or in the IKAT collection items. We also produce other sustainable clothes from TENCEL and Eco-Prints fashion designs apart from Handoven designes.


Can I cancel my order?

Cancelations are possible if we havent shipped your package within the timeframe specified for each individual product. 

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll process your return order, exchange or refund.